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Service Technician II in Las Vegas at Milgard Windows & Doors

Date Posted: 4/16/2018

Job Snapshot

Job Description

SUMMARY OF POSITION:


The Service technician is responsible assessing problems with Milgard Windows and adjusting, repairing, and/or replacing parts and pieces determined to be defective in accordance with the Milgard Lifetime Warranty.


This position covers Las Vegas, NV, Havasu, AZ, and St. George, UT territory. The position requires approximately 30% overnight travel each month.


KEY DUTIES & RESPONSIBILITIES:

  • Create and execute performance objectives; meet performance commitments and work within the guidelines of the Milgard Performance System.
  • Reflect Milgard business values and the Milgard Philosophy in all business interactions.
  • Adhere to safety policies and procedures related to all facets of job.
  • Proper usage of personal protective equipment.

60% Performing and Documenting Field Service Work.

Responsible for making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging.


25% Driving.

Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.


5% Requisition Parts.

Responsible for requisitioning parts from internal supplier necessary to perform field service work.


5% Documentation Review.

Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information (Thomas Guide Page and Section No.).


5% Team Building and Support.

Responsible for participating in team/department meetings.


The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.


EXPERIENCE REQUIRED:

  • A minimum of one year prior glass or window experience and customer service experience is required.
  • Valid Class C drivers license with a clean DMV record.

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