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Service Technician II - Medford, OR Area in Tualatin, OR at Milgard Windows & Doors

Date Posted: 11/24/2018

Job Snapshot

Job Description

Job Description

Milgard Windows and Doors is GROWING and lots of work is available! Our award-winning windows are used by Home Builders and sold at large window retailers like Home Depot and Lowe’s. Join us and be a part of a team that helps make BEAUTIFUL windows that will be the pride of someone's home!


A Service Technician II performs warranty and non-warranty service repairs at customer's homes throughout a specific geographic region. Must be able to diagnose customer issues and determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer. This position is to originate from the Medford area of Oregon and service outlying areas.

KEY DUTIES & RESPONSIBILITIES:

Performing and Documenting Field Service Work.
performs warranty and non-warranty service repairs at customer's homes in making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging.

Driving.
Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.

Requisition Parts.
Responsible for requisitioning parts from internal supplier necessary to perform field service work.

Documentation Review.
Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information.

Team Building and Support.
Responsible for participating in team/department meetings.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.

EXPERIENCE:

  • Prior glass or window experience is desirable but not required; however, technical/mechanical ability or background is preferred.

  • Valid Class C drivers license with a clean DMV record.
     



    EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • A high school diploma or GED.

    ESSENTIAL ABILITIES:
  • Attention to detail with strong organizational skills.
  • Excellent written and oral communication skills and customer service skills.
  • Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
  • Able to compute basic math problems.
  • Problem solving ability and ability to handle stressful situations.
  • Good hand eye coordination and the ability to discern colors.
  • Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 75 lbs., and work days frequently in excess of 10 hours.
  • Ability to work in, and promote a team environment.
  • Proper usage of personal protective equipment.
  • Adheres to all facets of safety policies and procedures.

    PHYSICAL REQUIREMENTS:
  • Must be able to work off of ladders

  • May be required to frequently lift up to 75 lbs.
  • Hand dexterity and strength.
  • Daily overtime is frequent and mandatory, including some weekends.

    Prolonged standing and repetitive motions, bending, stooping, pushing, and pulling.

    WORK ENVIRONMENT:

  • Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainder of work activities are performed outdoors.

    Shift

    Shift 1 (United States of America)

    Full or Part Time

    Full time

    Milgard is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, protected status as a veteran, national origin, age, disability, genetic information, gender identity, or any other legally protected status under federal, state or local law.

    Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English & Spanish
    E-verify Right to Work Poster: EnglishSpanish

    No visa sponsorship is available for this position, unless specified within the job description.

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