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Service Technician I in San Carlos at Milgard Windows & Doors

Date Posted: 9/14/2018

Job Snapshot

Job Description

A Service Technician performs warranty and non-warranty service repairs at customer's homes throughout a specific geographic region. Must be able to diagnose customer issues and determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer.

• Creates and executes MPS plans; meets MPS commitments and works within the guidelines of MPS; reflects Milgard's business values and the Milgard philosophy in all business interactions.
• Incorporates Milgard's vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
• Adheres to all facets of safety policies and procedures.
• Proper usage of personal protective equipment.

60% Performing and Documenting Field Service Work.
Responsible for assisting the Service Tech III in making adjustments, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed or needing to be performed both written and through imaging. Potentially will have days where work is performed on their own.

25% Driving.
Responsible for driving to locations as dictated by pre-set appointments according to territory assigned. Responsible for maintaining safe driving habits and clean drivers license in accordance with company policy. Responsible for Service Truck inspections and reporting truck condition.

5% Requisition Parts.

Responsible for requisitioning parts from internal supplier necessary to perform field service work.

5% Documentation Review.
Responsible for reviewing service work orders generated for accuracy of shipper information for parts ordered by customer care coordinator, parts to be requisitioned from internal supply, special tools that may be required to complete service call, routing information (Thomas Guide Page and Section No.).

5% Team Building and Support.
Responsible for participating in team/department meetings.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.

• A minimum of three years prior customer service experience required.
• Valid Class C drivers license with a clean DMV record.
• Prior glass or window experience is desirable but not required; however, technical/mechanical ability or background is preferred.

• A high school diploma or GED.

• In depth knowledge of product lines in order to repair products in the field.
• Attention to detail with strong organizational skills.
• Excellent written and oral communication skills and customer service skills.
• Proficient use of hand tools to include: tape measure, level, saws, drills, etc.
• Able to compute basic math problems.
• Problem solving ability and ability to handle stressful situations.
• Good hand eye coordination and the ability to discern colors.
• Sense of direction with ability to use Thomas Guide, self-motivated, and mechanically inclined.
• Must be physically capable to climb ladders up to 40 feet, work off scaffolding, lift and carry up to 50 lbs., and work days frequently in excess of 10 hours.
• Ability to work in, and promote a team environment.
• Proper usage of personal protective equipment.
• Adheres to all facets of safety policies and procedures.

• Prolonged standing and repetitive motions, bending, stooping, pushing, and pulling.
• May be required to frequently lift up to 50 lbs.
• Hand dexterity and strength.
• Overtime may be required, including some weekends.

• Forty (40%) percent of all work activities are performed inside the cab of the service vehicle. The remainders of work activities are performed outdoors.

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.


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