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Service Tech in Aurora at Milgard Windows & Doors

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Aurora
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2018

Job Description

SUMMARY OF POSITION:
A Service Technician performs warranty service repairs at customers’ homes throughout Milgard Denver geographic region. Must be able to determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer.
KEY DUTIES & RESPONSIBILITIES:
• Perform departmental activities per standard operating procedures, MPS, and Philosophy.
• Operate a Company vehicle in accordance with Company policies and State and Federal laws.
• Troubleshoot product issues and determine the appropriate remedial measures needed.
• Repair any and all components of a vinyl, aluminum, or woodclad door or window in the field.
• Keep all parts (rollers, screws, etc.) on the service vehicle stocked at all times.
• Create and execute MPS objectives; meet MPS commitments and work within the guidelines of MPS.
• Reflect Milgard business values and the Milgard Philosophy in all business interactions.
• Adhere to safety policies and procedures related to all facets of job.
• Proper usage of personal protective equipment.
LEVEL OF SUPERVISION:
• None
EXPERIENCE PREFERRED:
• Previous glazing and/or window experience
EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:
• Valid Driver’s license for State of employment
• Clean Department of Motor Vehicle record
ESSENTIAL ABILITIES:
• In depth of knowledge of product lines in order to repair products in the field Read and navigate by map
• Able to compute basic math problems involving fractions, addition, subtraction, multiplication and division
• Mechanical aptitude and ability to read a tape measure
• Good hand eye coordination and the ability to discern colors
• Attention to detail with strong organizational skills
• Excellent customer service skills
• Ability to work in, and promote, a team environment
• Ability to lift 75 pounds
• Being comfortable getting on a roof
• Ability to work off of a ladder

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