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Service Coordinator in Temecula at Milgard Windows & Doors

Date Posted: 1/31/2018

Job Snapshot

Job Description

SUMMARY OF POSITION:

The Service Coordinator provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products. Schedules one or two Service Technicians within Temecula’s geographic region to perform warranty and service repairs.


KEY DUTIES & RESPONSIBILITIES:

  • Provide quality customer service and customer care in support for Milgard customer base.
  • Process and review service requests in a timely fashion.
  • Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
  • Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
  • Create and execute performance objectives; meet performance commitments and work within the guidelines of the Milgard Performance System.
  • Reflect Milgard business values and the Milgard Philosophy in all business interactions.
  • Adhere to safety policies and procedures related to all facets of job.
  • Proper usage of personal protective equipment.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.


LEVEL OF SUPERVISION:

  • None

EXPERIENCE REQUIRED:

  • Minimum of two (2) years experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.
  • Previous window sales and/or customer service preferred
  • High volume call center experience preferred

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • High School diploma required, some college preferred

ESSENTIAL ABILITIES:

  • Read, write and understand the English language
  • Work independently, at times under pressure
  • Sense of urgency; meeting of deadlines
  • Excellent customer service skills
  • Computer literacy and ability to learn new computer software programs
  • Excellent written and oral communication skills; strong organizational skills and attention to detail
  • Ability to work in, and promote a team environment.

WORK ENVIRONMENT:

  • Work performed indoors in a climate controlled environment

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