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Customer Service Supervisor in Simi Valley at Milgard Windows & Doors

Date Posted: 8/11/2018

Job Snapshot

Job Description

Milgard is the leading manufacturer of windows and doors in the Western United States with operations in Washington, Oregon, California, Colorado, and Texas.

We are currently searching for a Customer Service Supervisor (CSS) to join our Simi Valley Team!


The CSS will be responsible for displaying exemplary customer service internally and externally. In addition, the successful candidate will be leading training and development for our Customer Services Representatives (CSR).


The Customer Service Supervisor is responsible for the following key functions:

  • Leading a team of 15+ CSR’s to achieve daily goals while providing exceptional customer service Management of daily processes
  • Handling multiple customer escalations and follow up
  • Coaching and development of the service team
  • Leadership development and individual development of the team

Viable candidates should possess:

  • High volume call center experience
  • Strong customer service skills
  • Experience coaching and development of large teams with multiple levels
  • Experience servicing a product (e.g. windows and doors)

If you are looking for an opportunity with a company that has a culture built on respect for the individual, a strong market share and a reputation for excellence, please submit your resume and cover letter for our review and consideration. We need an innovator who can bring passionate expertise to this position - an individual who knows what right looks like, makes it happen through and with people, and then raises the bar continuously!


Milgard is growing and just came off a record year in 2017! 2018 looks to be another growth year, which continues to create opportunities for team members. A Customer Service Supervisor role is a great opportunity to learn our business, show what you can do and, if you aspire to do more. We have a robust total benefits offering including items such as:

  • Performance Bonus Incentive – your efforts are rewarded!
  • Vacation
  • Medical/Dental/Vision – Milgard picks up the majority cost of these important benefits!
  • 401k with a match – 100% of the first 4%
  • Tuition assistance – continue your education; we will help!
  • Career growth opportunities – take on more responsibility and grow!

Visit our career portal at http://www.milgard.com/about-milgard/careers/career-portal.asp, to get more details on the position – and then upload your profile and apply!

To remain up-to-date on Milgard’s various career opportunities, please like our ‘Milgard Windows Careers’ Facebook page at www.facebook.com/milgardcareers and follow us on LinkedIn.

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