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Customer Service Representative in Simi Valley at Milgard Windows & Doors

Date Posted: 9/18/2017

Job Snapshot

Job Description

SUMMARY OF POSITION:

The Service Coordinator provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products. Schedules one or two Service Technicians within geographic region to perform warranty and service repairs, orders parts and material for necessary repairs.

KEY DUTIES & RESPONSIBILITIES:

  • Provide quality customer service and customer care in support for Milgard customer base.
  • Process and review service requests in a timely fashion.
  • Receives a high number of warranty call and makes outbound calls
  • Places orders for necessary parts and materials
  • Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
  • Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
  • Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities.


LEVEL OF SUPERVISION:

  • None

EXPERIENCE REQUIRED:

  • Minimum of one (2) to two (3) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.
  • Call center experience or similar working environment preferred
  • Previous window sales and/or customer service preferred

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

  • High School diploma required, some college preferred

ESSENTIAL ABILITIES:

  • Read, write and understand the English language
  • Work independently, at times under pressure
  • Sense of urgency; meeting of deadlines
  • Excellent customer service skills
  • Computer literacy and ability to learn new computer software programs (Microsoft Office)
  • Excellent written and oral communication skills; strong organizational skills and attention to detail


PHYSICAL REQUIREMENTS:

  • Prolonged sitting and terminal use
  • Hand dexterity and strength.
  • Overtime may be required, including some weekends
  • Minimal lifting of office equipment and supplies

WORK ENVIRONMENT:

  • Work performed indoors in a climate controlled environment
  • Multiple phone lines

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.

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